1. Introduction
Welcome to Kishori Sofa Care. We respect your privacy and are committed to handling your personal information responsibly when you visit our website, request a service estimate, submit an enquiry or book a cleaning service.
This Privacy Policy explains what information we may collect, how we use it, when we may share it and the choices available to you.
By using our website, you acknowledge this Privacy Policy, subject to applicable legal requirements.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
● Name
● Phone number
● Email address
● Service address, city and PIN code
● Booking and appointment details
● Information you voluntarily provide through contact forms or customer support Service Information
● Type of cleaning service requested
● Sofa, carpet, curtain, chair or water tank requirements
● Relevant appointment and service history
● Information needed to provide an estimate or fulfil a booking Technical Information Our website or service providers may collect technical information such as IP address, browser type, device information, pages visited and website usage data, subject to applicable law and your consent where required.
3. How We Use Your Information
We may use your information to:
● Respond to enquiries and service requests.
● Check service availability for your location.
● Provide price estimates and booking confirmations. ● Schedule and manage appointments.
● Communicate service updates and customer support information.
● Improve website performance and user experience. ● Monitor website usage and evaluate marketing effectiveness, where permitted.
● Prevent fraud, protect website security and meet legal obligations. We will use personal information only for appropriate, disclosed purposes and in accordance with applicable law.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, understand website usage and measure marketing performance. You may be able to manage cookies through your browser settings or the consent controls provided on our website. Disabling certain cookies may affect website functionality. Where required, we will seek consent before using non-essential cookies or similar technologies.
5. Sharing of Information
We do not sell personal information to third parties for their own marketing purposes. We may share relevant information with service providers who help us operate our website and business, such as:
● Website hosting and technical service providers.
● Booking and customer support systems.
● Payment providers, if online payments are offered.
● Analytics and marketing service providers, where permitted.
● Cleaning professionals or operational partners who need relevant information to fulfil your booking.
● Government authorities or other parties when required by law or necessary to protect legal rights.
We expect relevant service providers to handle information appropriately and in accordance with their applicable obligations.
7. Data Security
We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure. We cannot promise absolute security.
